{"id":301,"date":"2021-10-06T14:55:39","date_gmt":"2021-10-06T12:55:39","guid":{"rendered":"https:\/\/surf.sun.ac.za\/?page_id=301"},"modified":"2025-03-13T02:53:02","modified_gmt":"2025-03-13T00:53:02","slug":"contact","status":"publish","type":"page","link":"https:\/\/surf.sun.ac.za\/af\/contact\/","title":{"rendered":"Kontak"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.9.10&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(0,19,46,0.6)&#8221; background_color_gradient_end=&#8221;rgba(0,19,46,0.6)&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/surf.sun.ac.za\/files\/2021\/10\/Contact-header.jpg&#8221; custom_padding=&#8221;||120px||false|false&#8221; locked=&#8221;off&#8221;][et_pb_row _builder_version=&#8221;4.4.3&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.4.3&#8243;][et_pb_text _builder_version=&#8221;4.9.10&#8243; header_font=&#8221;|900|||||||&#8221; header_font_size=&#8221;100px&#8221; background_layout=&#8221;dark&#8221; max_width=&#8221;760px&#8221; custom_margin=&#8221;||||false|false&#8221; header_font_size_tablet=&#8221;70px&#8221; header_font_size_phone=&#8221;60px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221;]<\/p>\n<h1>Contact Us<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221;][et_pb_row _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.10&#8243; text_font=&#8221;|600|||||||&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;2em&#8221; header_2_font=&#8221;|900|||||||&#8221; header_2_font_size=&#8221;60px&#8221; header_2_font_size_tablet=&#8221;42px&#8221; header_2_font_size_phone=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; locked=&#8221;off&#8221;]<\/p>\n<h2>SU Client Service Desk<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#0D4C77&#8243; custom_padding=&#8221;50px|50px|50px|50px|true|true&#8221; hover_enabled=&#8221;0&#8243; border_radii=&#8221;on|30px|30px|30px|30px&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_contact_form captcha=&#8221;off&#8221; email=&#8221;sun-e-HR@sun.ac.za&#8221; success_message=&#8221;Thanks you, we will contact you shortly.&#8221; submit_button_text=&#8221;Send Message&#8221; module_id=&#8221;et_pb_contact_form_0&#8243; _builder_version=&#8221;4.9.10&#8243; form_field_background_color=&#8221;#ffffff&#8221; form_field_custom_margin=&#8221;||20px||false|false&#8221; title_font=&#8221;Darker Grotesque|900|||||||&#8221; title_text_color=&#8221;#ffffff&#8221; title_font_size=&#8221;60px&#8221; form_field_font=&#8221;|600|||||||&#8221; form_field_font_size=&#8221;18px&#8221; form_field_line_height=&#8221;1.4em&#8221; background_enable_color=&#8221;off&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#A88E55&#8243; button_border_color=&#8221;#FFFFFF&#8221; button_border_radius=&#8221;30px&#8221; button_letter_spacing=&#8221;2px&#8221; button_font=&#8221;|900||on|||||&#8221; button_use_icon=&#8221;off&#8221; button_custom_padding=&#8221;10px|40px|10px|40px|true|true&#8221; hover_enabled=&#8221;0&#8243; title_font_size_tablet=&#8221;42px&#8221; title_font_size_phone=&#8221;30px&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; locked=&#8221;off&#8221; button_border_width=&#8221;3px&#8221; button_custom_margin=&#8221;25px||||false|false&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_contact_field field_id=&#8221;Name&#8221; field_title=&#8221;Name&#8221; fullwidth_field=&#8221;on&#8221; _builder_version=&#8221;4.9.10&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; 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button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_contact_field][et_pb_contact_field field_id=&#8221;Message&#8221; field_title=&#8221;Message&#8221; field_type=&#8221;text&#8221; fullwidth_field=&#8221;on&#8221; _builder_version=&#8221;3.16&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221;][et_pb_image src=&#8221;https:\/\/surf.sun.ac.za\/files\/2021\/10\/contact-300&#215;127.png&#8221; title_text=&#8221;contact&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;|600||on|||||&#8221; header_2_font_size=&#8221;30px&#8221; header_2_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221;]<\/p>\n<h2>Contact Details<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#0D4C77&#8243; text_font_size=&#8221;16px&#8221; text_orientation=&#8221;center&#8221;]<i class=\"fas fa-envelope\"><\/i> +27 21 808 2753<\/p>\n<p><i class=\"fas fa-envelope\"><\/i> <strong><span style=\"color: #a88e55\"><a href=\"mailto:sun-e-HR@sun.ac.za\" style=\"color: #a88e55\">sun-e-HR@sun.ac.za<\/a><\/span><\/strong>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||11px|||&#8221;]<\/p>\n<h3>Privacy Policy<\/h3>\n<ul>\n<li>The information captured in this form may constitute personal information in terms of POPIA and may include financial information.<\/li>\n<li>The Fund may share the member\u2019s personal information contained herein with other service providers of the Fund, such as the administrator and insurer of the risk benefits to the extent necessary to fulfil its obligations in terms of the Pension Funds Act.<\/li>\n<li>If the information is not readily provided, the Fund may have difficulties to attend to your query.<\/li>\n<li>The information will be kept confidential and processed in accordance with POPIA and will be held for a period as set out in the Fund\u2019s Retention of Records Guide.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/surf.sun.ac.za\/files\/2022\/09\/POPI-Policy-Jun2021.pdf&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Read the full Policy here&#8221; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_color=&#8221;#0D4C77&#8243; button_bg_color=&#8221;#FFFFFF&#8221; button_border_width=&#8221;2px&#8221; button_border_radius=&#8221;32px&#8221; button_font=&#8221;||on||||||&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#0D4C77&#8243; custom_padding=&#8221;36px|||||&#8221; disabled=&#8221;on&#8221; global_module=&#8221;723&#8243;][et_pb_row _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.10&#8243; header_2_font=&#8221;|900|||||||&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;40px&#8221; header_2_line_height=&#8221;1.2em&#8221; module_alignment=&#8221;center&#8221; header_2_font_size_tablet=&#8221;42px&#8221; header_2_font_size_phone=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221;]<a name=\"access\"><\/a><\/p>\n<h2>How do I access the Retirement Fund Web?<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_5,1_5,1_5,1_5,1_5&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(0,0,0,0)&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221;][et_pb_blurb title=&#8221;Step 1&#8243; image=&#8221;https:\/\/surf.sun.ac.za\/files\/2021\/10\/008-keyword-150&#215;150.png&#8221; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700||on|||||&#8221; header_text_color=&#8221;#A88E55&#8243; header_font_size=&#8221;20px&#8221; body_text_align=&#8221;center&#8221; body_text_color=&#8221;#EEEEEE&#8221; body_font_size=&#8221;16px&#8221; text_orientation=&#8221;center&#8221;]<\/p>\n<p>Visit <strong><a href=\"http:\/\/www.sanlam.co.za\" target=\"_blank\" rel=\"noopener\">www.sanlam.co.za<\/a><\/strong><br \/>Click on <em>Login<\/em> (top right) and select <em>Secure Services.<\/em><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221;][et_pb_blurb title=&#8221;Step 2&#8243; image=&#8221;https:\/\/surf.sun.ac.za\/files\/2021\/11\/filling-form-1-150&#215;150.png&#8221; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700||on|||||&#8221; header_text_color=&#8221;#A88E55&#8243; header_font_size=&#8221;20px&#8221; body_text_align=&#8221;center&#8221; body_text_color=&#8221;#EEEEEE&#8221; body_font_size=&#8221;16px&#8221; text_orientation=&#8221;center&#8221;]<\/p>\n<p>Select <em>Register<\/em> and use your fund membership number (which is reflected on your benefit statement) or your identity number.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221;][et_pb_blurb title=&#8221;Step 3&#8243; image=&#8221;https:\/\/surf.sun.ac.za\/files\/2021\/11\/notification-150&#215;150.png&#8221; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700||on|||||&#8221; header_text_color=&#8221;#A88E55&#8243; header_font_size=&#8221;20px&#8221; body_text_align=&#8221;center&#8221; body_text_color=&#8221;#EEEEEE&#8221; body_font_size=&#8221;16px&#8221; text_orientation=&#8221;center&#8221;]<\/p>\n<p>Confirm your mobile number and email address.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221;][et_pb_blurb title=&#8221;Step 4&#8243; image=&#8221;https:\/\/surf.sun.ac.za\/files\/2021\/11\/login-150&#215;150.png&#8221; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700||on|||||&#8221; header_text_color=&#8221;#A88E55&#8243; header_font_size=&#8221;20px&#8221; body_text_align=&#8221;center&#8221; body_text_color=&#8221;#EEEEEE&#8221; body_font_size=&#8221;16px&#8221; text_orientation=&#8221;center&#8221;]<\/p>\n<p>Select a user code \/ username.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221;][et_pb_blurb title=&#8221;Step 5&#8243; image=&#8221;https:\/\/surf.sun.ac.za\/files\/2021\/11\/mobile-security-1-150&#215;150.png&#8221; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700||on|||||&#8221; header_text_color=&#8221;#A88E55&#8243; header_font_size=&#8221;20px&#8221; body_text_align=&#8221;center&#8221; body_text_color=&#8221;#EEEEEE&#8221; body_font_size=&#8221;16px&#8221; text_orientation=&#8221;center&#8221;]<\/p>\n<p>A temporary password will be sent to your mobile.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221;][et_pb_blurb title=&#8221;IMPORTANT&#8221; image=&#8221;https:\/\/surf.sun.ac.za\/files\/2021\/11\/reset-password-1-150&#215;150.png&#8221; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700||on|||||&#8221; header_text_color=&#8221;#f74e45&#8243; header_font_size=&#8221;20px&#8221; body_text_align=&#8221;center&#8221; body_text_color=&#8221;#EEEEEE&#8221; body_font_size=&#8221;16px&#8221; text_orientation=&#8221;center&#8221;]<\/p>\n<p>Use this temporary password to gain access.<br \/><strong>Change the temporary password<\/strong>, as it may only be used once.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221;][et_pb_blurb title=&#8221;TIP!&#8221; image=&#8221;https:\/\/surf.sun.ac.za\/files\/2021\/11\/bookmark-1-150&#215;150.png&#8221; _builder_version=&#8221;4.9.10&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700||on|||||&#8221; header_text_color=&#8221;#f74e45&#8243; header_font_size=&#8221;20px&#8221; body_text_align=&#8221;center&#8221; body_text_color=&#8221;#EEEEEE&#8221; body_font_size=&#8221;16px&#8221; text_orientation=&#8221;center&#8221;]<\/p>\n<p>Save the website as a favourite in your browser for easy access.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>Contact UsSU Client Service DeskContact Details +27 21 808 2753 sun-e-HR@sun.ac.zaPrivacy Policy The information captured in this form may constitute personal information in terms of POPIA and may include financial information. The Fund may share the member\u2019s personal information contained herein with other service providers of the Fund, such as the administrator and insurer of [&hellip;]<\/p>","protected":false},"author":11016,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"folder":[],"class_list":["post-301","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/surf.sun.ac.za\/af\/wp-json\/wp\/v2\/pages\/301","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/surf.sun.ac.za\/af\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/surf.sun.ac.za\/af\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/surf.sun.ac.za\/af\/wp-json\/wp\/v2\/users\/11016"}],"replies":[{"embeddable":true,"href":"https:\/\/surf.sun.ac.za\/af\/wp-json\/wp\/v2\/comments?post=301"}],"version-history":[{"count":16,"href":"https:\/\/surf.sun.ac.za\/af\/wp-json\/wp\/v2\/pages\/301\/revisions"}],"predecessor-version":[{"id":3492,"href":"https:\/\/surf.sun.ac.za\/af\/wp-json\/wp\/v2\/pages\/301\/revisions\/3492"}],"wp:attachment":[{"href":"https:\/\/surf.sun.ac.za\/af\/wp-json\/wp\/v2\/media?parent=301"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/surf.sun.ac.za\/af\/wp-json\/wp\/v2\/folder?post=301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}